Xotic Volume

Frequently Asked Questions

• Q : Is this item in stock? +

  A : On product pages, you can find an availability status.

  Products with the mention 'In stock' are in stock and ready to ship.

  Products with the mention 'Out of stock' are not currently in stock.

  For out of stock products, you can ask to get notified as soon as the item is back in stock.

  Enter your email in the ‘Email me when available’ field and you’ll be kept in the loop.

• Q : Where are you located? +

  A : We’re in Blainville, Quebec, Canada.

  Contact us to schedule an appointment if you’d like to meet.

• Q : When will my order ship? +

  A : Orders placed before 3pm EST ship on the same business day.

  An update with tracking details will be sent shortly after purchase.

  (Please note: business days don’t include weekends and holidays)

• Q : How much does shipping cost? +

  A : Shipping to Canada and the USA is free on most orders.

  Shipping to the rest of the world is free on orders over 399$US.

  Visit the Shipping page for more infos.

• Q : What shipping method do you use? +

  A : We ship with UPS.

• Q : What payment methods do you accept? +

  A : We accept credit cards and Paypal.

• Q : Do you charge sales taxes to Canadians? +

  A : Canadian residents are asked to pay sales taxes:
  

  Alberta: 5%.

  British Columbia: 5%.

  Manitoba: 5%.

  New Brunswick: 15%.

  Newfoundland and Labrador: 15%.

  Northwest Territories: 5%.

  Nova Scotia: 15%.

  Nunavut: 5%.

  Ontario: 13%.

  Prince Edward Island: 15%.

  Quebec: 14.975%.

  Saskatchewan: 5%.

  Yukon: 5%.

• Q : Are there import charges on orders shipped to Canada? +

  A : No. Canadian customers will not be charged import fees.

• Q : Are there import charges on orders shipped to the USA? +

  A : No. USA residents will not be charged import fees.

• Q : Are there import charges on International shipments? +

  A: Shipping prices do not include VAT or other import taxes.

  Customers outside of Canada and the USA are responsible for duties and taxes.

  Orders that come back to the shop as refused by the customer will be refunded minus shipping.

  Please track your shipment to be aware of customs processing and delivery attempts.

• Q : Can you declare a lower value on customs documents? +

  A : We understand that import fees are an annoying part of international purchases.

  However, we cannot offer to declare a lower value on customs forms.

  Customers outside of Canada and the USA are responsible for any fees that may be charged by their government.