Refund policy
Hassle-free returns
If your new gear doesnβt meet your expectations, you can return it for a full refund within 45 days of receipt.
Itβs that simple: no restocking fee or store credit forced upon you.
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How to make a return
Please email the shop so that we can keep an eye out for the package.
Pack the item carefully in a box and use a trackable shipping method.
Items and accessories must be returned in brand new condition.
A 25% fee will apply if items are returned damaged or missing accessories.
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Defective products
If you receive a defective product, please contact us.
Weβll provide a return label and make things right.
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Missed or refused deliveries
Please monitor your tracking details so you know when to expect delivery.
If a delivery is refused or returned after multiple missed attempts, weβll deduct the following from your refund:
β’ Original shipping charges
β’ Return shipping costs
β’ Any import fees billed back to us
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Non-returnable items
Certain items cannot be returned:
β’ Used and clearance items
β’ Pickups, cable kits, and guitar straps
β’ Gift certificates
β’ Pre-order items, special orders, and deposits
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