Refund policy

Hassle-free returns

If your new gear doesn’t meet your expectations, you can return it for a full refund within 45 days of receipt.

It’s that simple: no restocking fee or store credit forced upon you.

 

How to make a return

Please email the shop so that we can keep an eye out for the package.

Pack the item carefully in a box and use a trackable shipping method.

Items and accessories must be returned in brand new condition.

A 25% fee will apply if items are returned damaged or missing accessories.

 

Defective products

If you receive a defective product, please contact us.

We’ll provide a return label and make things right.

 

Missed or refused deliveries

Please monitor your tracking details so you know when to expect delivery.

If a delivery is refused or returned after multiple missed attempts, we’ll deduct the following from your refund:

• Original shipping charges

• Return shipping costs

• Any import fees billed back to us

 

Non-returnable items

Certain items cannot be returned:

• Used and clearance items

• Pickups, cable kits, and guitar straps

• Gift certificates

• Pre-order items, special orders, and deposits