Return Policy


Hassle-free returns

Our return policy is simple:

If your new gear doesn’t meet your expectations, you can return it for a full refund.

You have a full 45 days from the time your order is received.

It’s that simple: no bogus restocking fee or store credit forced upon you.


Quick example:

• You purchase a new fuzz for 199$.

• After a few weeks, you discover it simply doesn’t sound right in your rig.

• You return the pedal back to us.

• We refund 199$ to your original payment method.


How to make a return

Please email the shop so that we can keep an eye out for the package.

Pack the item carefully in a box and use a trackable shipping method.

Items and accessories must be returned in brand new condition.

A 25% fee will be charged for items returned in undesirable condition.


What to do if you receive a defective product

If you receive a defective product, please contact us.

We’ll create a return label for you and make things right.


Non-returnable items

Certain items cannot be returned:

• Used and clearance items.

• Pickups, cable kits and guitar straps.

• Gift certificates.

• Pre-order and special order items and deposits.