Return Policy
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Hassle-free returns
Our return policy is simple:
If your new gear doesn’t meet your expectations, you can return it for a full refund.
You have a full 45 days from the time your order is received.
It’s that simple: no bogus restocking fee or store credit forced upon you.
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Quick example:
• You purchase a new fuzz for 199$.
• After a few weeks, you discover it simply doesn’t sound right in your rig.
• You return the pedal back to us.
• We refund 199$ to your original payment method.
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How to make a return
Please email the shop so that we can keep an eye out for the package.
Pack the item carefully in a box and use a trackable shipping method.
Items and accessories must be returned in brand new condition.
A 25% fee will be charged for items returned in undesirable condition.
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What to do if you receive a defective product
If you receive a defective product, please contact us.
We’ll create a return label for you and make things right.
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Non-returnable items
Certain items cannot be returned:
• Used and clearance items.
• Pickups, cable kits and guitar straps.
• Gift certificates.
• Pre-order and special order items and deposits.