Strymon Lex V2 Rotary

Frequently Asked Questions

• Q : Is this item in stock? +

  A : On product pages, you can find an availability status.

  Products with the mention 'In stock' are in stock and ready to ship.

  Products with the mention 'Out of stock' are not currently in stock.

  For out of stock products, you can ask to get notified as soon as the item is back in stock.

  Enter your email in the ‘Email me when available’ field and you’ll be kept in the loop.

• Q : Where are you located? +

  A : We’re in Blainville, Quebec, Canada.

• Q : When will my order ship? +

  A : Orders placed before 2PM EST ship on the same business day.

  An update with tracking details will be sent shortly after purchase.

  (Please note: business days don’t include weekends and holidays)

• Q : How much does shipping cost? +

  A : Shipping to Canada and the USA is free on most orders.

  Shipping to the rest of the world is free on orders over $520 CAD.

  Visit the Shipping page for more infos.

• Q : What shipping method do you use? +

  A : Orders ship via UPS Expedited by default.

  For faster delivery, UPS Express Saver can be selected at checkout.

• Q : What payment methods do you accept? +

  A : We accept major credit cards and PayPal.

  Financing options are also available through Klarna or RBC PayPlan.

• Q : Do you charge sales taxes to Canadians? +

  A : Canadian residents are asked to pay sales taxes:
  

  Alberta: 5%.

  British Columbia: 5%.

  Manitoba: 5%.

  New Brunswick: 15%.

  Newfoundland and Labrador: 15%.

  Northwest Territories: 5%.

  Nova Scotia: 14%.

  Nunavut: 5%.

  Ontario: 13%.

  Prince Edward Island: 15%.

  Quebec: 14.975%.

  Saskatchewan: 5%.

  Yukon: 5%.

• Q : Are there import charges on international shipments? +

  A : Our prices do not include duties or taxes.

  Customers outside of Canada are responsible for duties and taxes.

  To estimate potential import fees, please consult a duty cost calculator.