Frequently Asked Questions
A : On each product page, you can find an Availability status for the product.
Products with the mention 'Availability: In stock' are in stock and ready to ship.
Products with the mention 'Availability: Out of stock' are not currently in stock.
For out of stock products, you can ask to get notified as soon as the item arrives back at the shop. Simply enter your
email address in the 'Notify me when available' field and the website will automatically send you an update as soon
as the product is back in stock.
A : We’re in Quebec, Canada.
A : Yes! We’re in Blainville, Quebec.
Contact us to schedule an appointment.
A : The shop’s website accepts credit cards (Mastercard, Visa, Amex) and Paypal payments.
A : We ship with UPS.
A : Shipping to Canada and the USA is free on all orders.*
Shipping to the rest of the world is free on orders over 399$US.
Visit the Shipping Policy page for more infos.
* Certain products are excluded due to manufacturer restrictions. This includes Strymon Pedals.
A : Yes. Canadian residents are asked to pay sales taxes:
British Columbia: 5%.
New Brunswick: 15%.
Newfoundland and Labrador: 15%.
Northwest Territories: 5%.
Nova Scotia: 15%.
Prince Edward Island: 15%.
A : No. Canadian customers will not be charged import fees.
A : No. USA residents will not be charged import fees.
A : Shipping prices do not include VAT or other import taxes which vary from country to country. Customers
outside of Canada and the USA are responsible for paying any import taxes and duties that may be charged by
their government. Orders that come back to the shop as refused by the customer will receive a refund minus
shipping. Please watch tracking on your shipments to be aware of customs processing and delivery.
A : While we do understand that customs fees are an annoying part of international purchases, we cannot offer to
declare a lower value on customs documents. Customers outside of Canada and the USA are responsible for paying
any import taxes and duties that may be charged by their government.