Frequently Asked Questions
Q : Is this item in stock?
A : On each product page, you can find an Availability status for the product.
Products with the mention 'Availability: In stock' are in stock and ready to ship.
Products with the mention 'Availability: Out of stock' are not currently in stock.
For out of stock products, you can ask to get notified as soon as the item arrives back at the shop. Simply enter your
email address in the 'Notify me when available' field and the website will automatically send you an update as soon
as the product is back in stock.
Q : What are the sales taxes for Canada residents?
British Columbia: 5%.
New Brunswick: 15%.
Newfoundland and Labrador: 15%.
Northwest Territories: 5%.
Nova Scotia: 15%.
Prince Edward Island: 15%.
Q: How much will I be charged for shipping?
Free shipping on all orders shipped within Canada.
Free shipping on all orders shipped to the USA.
Free shipping on orders over 399$US shipped outside of Canada and the USA.
Q : Are there import charges on orders shipped to Canada?
A : No. Canadian customers will not be charged import fees.
Q : Are there import charges on orders shipped to the USA?
A : No. USA residents will not be charged import fees.
Q : Are there import charges on International shipments?
A : Shipping prices do not include VAT or other import taxes which vary from country to country. Customers
outside of Canada and the USA are responsible for paying any import taxes and duties that may be charged by
their government. Orders that come back to the shop as refused by the customer will receive a refund minus
shipping. Please watch tracking on your shipments to be aware of customs processing and delivery.
Q: Can you declare a lower value on customs documents?
A: While we do understand that customs fees are an annoying part of international purchases, we cannot offer to
declare a lower value on customs documents. Customers outside of Canada and the USA are responsible for paying
any import taxes and duties that may be charged by their government.